Return & Refund Policy

Thank you for shopping with Decals NI. We want you to be completely satisfied with your purchase. If you are not, we’re here to help.

Returns

• You may request a return within 14 days of receiving your item.

  To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.

  Non-Returnable Items:
  * Personalized, custom-made, or print-on-demand products (such as custom mugs, decals, or custom stickers)
  * Digital downloads or gift cards

• Customs Fees, Duties & Refused Deliveries (International Orders)
  For orders shipped outside the UK (including EU, USA, Canada, Australia, and Rest of World), customers are responsible for paying any local VAT, GST, import duties, or courier handling fees levied by their destination country upon delivery. 

  If an international package is refused, unclaimed due to unpaid customs fees, or returned due to an incorrect address provided by the buyer, any original shipping fees and non-refundable return shipping costs incurred by us will be deducted from your final refund.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

Exchanges

• We only replace items if they are defective, damaged, or the wrong size/color.

• If you need to exchange an item, please contact us before returning it.

Return Shipping

• Customers are responsible for paying return shipping costs, unless the return is due to our error (wrong or defective item).

• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
📧 Decalsni@gmail.com