In the realm of e-commerce, customer feedback serves as a vital component for business growth and improvement. It is essential for merchants to recognise the significance of feedback, as it provides insights into customer satisfaction, product quality, and overall shopping experience.

According to a study by BrightLocal, 91% of consumers read online reviews before making a purchase, highlighting the importance of customer opinions in influencing buying decisions.

 

Here are some feedback given by some lovely customers

The ratings are above 90%

The majority of our customers are happy or very happy with our products

 

Our aim is to get to 100% satisfaction

 

The overall satisfaction is very good, but there is some room for improvement.